Former Managing Director at RIMOWA and Goyard
Clement has over 20 years of experience in the luxury goods industry in Asia. He joined Cartier as a Retail Manager in 1997 where he managed 12 boutiques and over 80 points of sales across APAC. Clement then joined Goyard, the luxury french brand, where he built the brand’s distribution network in Asia for 5 years. He then joined RIMOWA, the luxury luggage maker owned by LVMH, where he opened new locations and built out distribution with malls and boutiques across the region.Read moreView Profile Page
What does that word, brand equity, mean to you?
Obviously, brand equity is your desire to own a product of the brand and the value that you put on that brand name or that product. There are many beautiful products and, I think, the strongest equity that you can think of in the market are well-known. Rolex, for example, has one of the strongest brand equities. Chanel, one of the very strong brand equities. Hermès and so on. These top brands have developed, for themselves, a positioning in the market, a value, either the customers that are really up there and people tend to portray Hermès as really top luxury, and are good, no matter what they do. Those years of strategy, years of development, years of investment, in terms of retail, advertising, fashion shows, for some of these brands, in order to build that aura, around the brand, to make it the most desirable brand.
What people and customers always want are things that they cannot get. The most successful products are the ones that are not available. There are many examples of products that, when they finally become available, they are less successful. I was talking about Rolex – I call it the Rolex Daytona effect. It’s a beautiful chronograph, but it’s a very simple chronograph. It has no added function, versus most of its competitors on the market and, very often, less functions than most of its competitors in the market. But yet, it was, it still is, a very desirable product. Why? Because it’s not available. Because you want to be able to say that you have one. The same works for the Hermès Birkin bag. Exactly the same.
These brands have carefully managed the shortage, or the perceived shortage, of these products, in order to make them highly desirable and their brands, therefore, are the leaders. That’s a key element of, I would say, a different stage of the life cycle of a luxury brand. At some point in time, you need to have that star product, that is really highly desired and that you carefully manage the lack of. You need to have enough, to sustain the market a bit. If you have zero, it doesn’t work. But if you have too many, you need to carefully manage the desire of the product.