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IP Interview
Published September 18, 2020

Cognizant Technologies: BPO to BPaaS

ACNAccentureCTSHCognizant Technology SolutionsWIPROWipro
Executive Bio

Eric Storey

Former VP, North America at Cognizant Technology Solutions

Why is this interview interesting?

  • How the BPO service industry was born from ERP implementation
  • Challenges and opportunities for BPO providers in a cloud world
  • How the larger Indian BPO companies disrupted Western players
  • Why reputation matters more than price
  • How Accenture and Cognizant are the best positioned
  • Economics of BPaaS vs traditional BPO
  • Outlook on visa and regulatory risks for BPO providers

Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

This is a snippet of the transcript.to get full access.

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