Cognizant Technologies: BPO to BPaaS

Former VP, North America at Cognizant Technology Solutions

Why is this interview interesting?

  • How the BPO service industry was born from ERP implementation
  • Challenges and opportunities for BPO providers in a cloud world
  • How the larger Indian BPO companies disrupted Western players
  • Why reputation matters more than price
  • How Accenture and Cognizant are the best positioned
  • Economics of BPaaS vs traditional BPO
  • Outlook on visa and regulatory risks for BPO providers

Executive Bio

Eric Storey

Former VP, North America at Cognizant Technology Solutions

Eric has over 23 years of experience in the BPO industry and is the Former VP of North America at Cognizant where he ran 12 delivery centres globally to generate over $700m revenue for the group. In 1998, he started his career at Accenture implementing large ERP systems for Fortune 100 companies. He had a short spell at Deloitte and Booz Allen Hamilton where he was consulting clients choosing large BPO providers before being hired to run Affiliated Computer Services, the $6bn BPO acquisition by Xerox, which is now called Conduent. Eric was also previously the Former Chief Revenue Officer at Solix, a specialised healthcare BPO provider in the US. Read more

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Interview Transcript

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Cognizant Technologies: BPO to BPaaS(September 9, 2020)

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