ServiceNow: Shelfware & Pricing Structure
EMEA ServiceNow Consultant at Large System Integrator
inpractise.com/articles/servicenow-shelfware-and-pricing-structure
EMEA ServiceNow Consultant at Large System Integrator
Interview Transcript
This is a snippet of the transcript, sign up to read more.
As someone who's been in the ecosystem for almost 15 years, I'm curious about your long-term outlook for the business. How does today compare to the past?
The second significant leap has been in the industry workflow space. We are seeing good success in areas like tech workflows and telco workflows. We're also expanding a bit into manufacturing and health. However, other workflows haven't caught on yet. For example, banking and finance workflows haven't gained traction because banks already have many robust systems that they are not willing to replace with ServiceNow at the moment. Where I think ServiceNow struggles currently is the pricing of their product. Nearly all customers I speak with find ServiceNow overpriced in terms of license costs and are looking for ways to optimize those costs.
This is a snippet of the transcript, sign up to read more.
As someone who's been in the ecosystem for almost 15 years, I'm curious about your long-term outlook for the business. How does today compare to the past?
That's the area they need to watch out for. The expense of ServiceNow is widening. You must have seen media reports about this, where customers are not able to use all the products they subscribe to, so they aren't getting the full value of the high fees they are paying to ServiceNow.
This is a snippet of the transcript, sign up to read more.
Related Content
Atlassian: Partner Ecosystem, Server Migration & ITSM
Strategic Partnerships Executive at Adaptavist
Cognizant vs EPAM: On-Premise to Cloud Managed Services
Former VP at EPAM Systems and Cognizant
Cognizant Technologies: BPO to BPaaS
Former VP, North America at Cognizant Technology Solutions
ServiceNow: Competing with Jira & Datadog
Current CTO at ServiceNow Customer
Copyright Notice
This document may not be reproduced, distributed, or transmitted in any form or by any means including resale of any part, unauthorised distribution to a third party or other electronic methods, without the prior written permission of IP 1 Ltd.
IP 1 Ltd, trading as In Practise (herein referred to as "IP") is a company registered in England and Wales and is not a registered investment advisor or broker-dealer, and is not licensed nor qualified to provide investment advice.
In Practise reserves all copyright, intellectual and other property rights in the Content. The information published in this transcript (“Content”) is for information purposes only and should not be used as the sole basis for making any investment decision. Information provided by IP is to be used as an educational tool and nothing in this Content shall be construed as an offer, recommendation or solicitation regarding any financial product, service or management of investments or securities. The views of the executive expressed in the Content are those of the expert and they are not endorsed by, nor do they represent the opinion of In Practise. In Practise makes no representations and accepts no liability for the Content or for any errors, omissions, or inaccuracies will in no way be held liable for any potential or actual violations of laws, including without limitation any securities laws, based on Information sent to you by In Practise.
© 2025 IP 1 Ltd. All rights reserved.