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IP Interview
Published January 13, 2021

The Auto Insurance Claims Process

PGRThe ProgressiveROOTRootsLMNDLemonadeCPRTCopart
Executive Bio

Todd McGrath

Former Claims Manager at State Farm

Why is this interview interesting?

  • Walk through the auto insurance claims process
  • Impact of higher digital vs physical loss adjusting
  • The relationship between total loss frequency and customer NPS
  • Outlook on accident frequency and potential impact on total loss frequency
  • How Root or Lemonade’s claims process compares to incumbents

Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

This is a snippet of the transcript.to get full access.

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