Darren was one of the first employees to join Airbnb in the APAC region. He joined the company in 2012 when the company opened the first office where he was responsible for opening new destinations in Australia, New Zealand and South East Asia. Darren was then promoted to lead recruiting and onboarding hosts where he led the supply side to grow from 5,000 to 200,000 hosts. Read moreView Profile Page
It’s certainly a risk. First of all, I’m not an expert on some of the regulatory challenges that Airbnb faces. I think the difficulty there for me to comment as well is ultimately the regulations are going to exist whether it’s at a country, state, city, or even street level or building level regulatory environment. Which means that you’ve got a very complex mesh of different regulations to deal with. Ultimately, that’s certainly a risk but Airbnb’s business is so dispersed across many different cities and different markets that I think one issue, like an issue in New York, which is one that comes up a lot. That’s not going to sink the business in any case.
Airbnb’s business is across so many different markets that one situation isn’t going to affect the other’s too much. Ultimately, it is really about partnering with those cities, working with those cities and ensuring that the right regulatory environment exists for Airbnb and working with them closely. Airbnb was not just about flouting regulations or anything like that. They want to exist in a regulatory environment. However, ten years ago, none of this really existed. Local governments, state governments, federal governments didn’t really have to deal with it too much. Kind of didn’t really deal with it much for many years and they’re only having to deal with it now. I think it’s about partnering with them closely. In terms of risk, it’s certainly there. It’s difficult to comment when there are so many different situations to deal with.
Yes, it’s certainly something that I heard many times over the years. I think ultimately, that’s going to be different market to market, it’s going to differ in different cities and even in different neighborhoods within those areas, as well. I think when a lot of people throw those kinds of claims out there, they don’t actually look too much into some of the data and some of the numbers and so on. There’s still a lot of effort and cost involved in running and managing an Airbnb. People don’t necessarily think of that. If they’re just thinking of looking at the high-level top-level dollars and so on and looking at a long-term versus the short-term, they often do certain math that doesn’t always work out. Sometimes they’ll be calculating on the basis of 100% occupancy and different things. It’s not always that simple, ultimately.
I would like to see an environment where if someone is looking to stay in a place or travel to a city, they’re not getting gouged $700 a night for an experience that’s not up to standard and so on, whether that’s a hotel, whether that’s an Airbnb, and would love to see an environment where people have the right options, but is also working closely with the community and the cities that they operate in to make sure that it’s not an issue. Certainly, there are issues and a lot of talk over the last couple of years of the things like over tourism and so on. I don’t think that’s uniquely an Airbnb issue, that’s existed in some areas way before Airbnb even came along. You look at places like Barcelona and so on. Even other cities and different places around the world have had the same challenges. When you’re a government body or regulatory body, they’ve got to be doing their work to look at the whole picture from that stuff, as well.
In my experience, I’ve probably heard just about every proposal out there in terms of managing Airbnb, whether that’s night cuts, whether that’s taxes. You can have taxes on the host side, you can have taxes on the guest side. Bed taxes, all those different things. The answer to that is, sure, yes, I think some of that it is probably going to happen because some of it has already happened. There are probably going to be other ones that happen as well that we haven’t really thought of. Each government is approaching it in different ways.
Yes, certainly. It’s a super complex thing. That’s why it’s hard to answer some of them. I could say just from my own experiences in Australia, as well, the governments here have probably taken the approach of, if it’s your primary residence or it’s your own place, you should almost be free to do what you want with it.
Ultimately, someone’s primary residence being on Airbnb is not taking any stock off the long-term market. That pace isn’t going to just appear on the long-term market just because it’s up on Airbnb for a month. Even when you start going into those descriptions, as well, how you classify a primary residence differs from place to place. Even those things, there are regulations that might exist to classify those things, but that’s going to be different in different places. If you’re in an apartment building, they could be on owners corporations’ bodies and so on, or homeowners’ associations that you have deal with, versus a free-standing home. All of those things come into play.
In the Australian context, very relevant recently with all of the bush fires here, things like guest safety are incredibly paramount in certain areas. If you’re in a rural or country area where you do have bush fires, how can you ensure that if one did come through, the guests that are staying there are well looked after and all of those things. That’s what local governments are worried about in these areas is guest safety and things like that. It’s very complex and can be very specific to a certain area, as well. It’s an interesting one to see how that evolves over the next five/ten years.