monday.com: Product-Market Fit Challenges
Former Customer Success Manager at monday.com Partner
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monday.com: Product-Market Fit Challenges(April 16, 2024)
Former Customer Success Manager at monday.com Partner
The expert is a former Partner and Customer Success Manager at a monday.com Partner. He was responsible for managing and retaining a diverse portfolio of 50 clients, both Enterprise and SMBs. These included high-end clients with Annual Contract Values (ACV) over $100k and 120 license seats.
Interview Transcript
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Overall, do you feel optimistic about Monday's ability to further penetrate the sales department? What I'm hearing is that there's no great reason to use Monday for the core sellers, except for the Monday CRM. But perhaps just having the other folks on the implementation side on project management is a good entry into that. Are you optimistic overall about Monday CRM?
Yes, I think holistically, Monday's approach is to target all departments in those bigger companies and service what they need from each team, which is where overall, the Monday suite of products would work a lot better for a larger company than just HubSpot would. And then if you're looking at having HubSpot for sales and all of the other Monday products to service the other teams, wouldn't you bring all of the sales functions in-house to Monday? That is the driver there.
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