Watsco Customer Survey: Service Quality, SEER, and Replacement Demand
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Aim of the Survey
We surveyed 8 HVAC contractors who are customers of Watsco and Ferguson. We aim to understand:
- How contractors choose distributors and WSO and FERG positioning
- How customers measure service quality
- The impact of refrigerant and SEER changes on margin dollars and replacement unit growth
Insights
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