Correct me if I'm wrong, but an ambitious technician would ideally spend a couple of years at Monro doing basic tasks, then get certified, and eventually work at a franchise dealer to provide service.

We were essentially the farm team for the larger dealers. The farm team is where players start to gain their experience before they receive a contract and move on. Our stores' average tenure for a technician is eight to 11 months. After gaining experience, they might interview next door at the Ford dealer and say, "I've been working at Monro for two and a half years and would like to move up." The Ford dealer would then rub his hands together and make an offer, possibly $18 an hour. For a technician making $12, that's a significant increase in income.