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They rely heavily on their technology, which they claim is revolutionary. I might be exaggerating, but they talk about how their process allows them to have less human capital and be more nimble. Their issue, though, is that they offer incredibly poor coverage and very low commissions to the market. They are not known for being the best at paying claims. This doesn't mean they're on a do-not-place list, but we view them as a market of last resort. If we have to place a piece of business with Kinsale, it's partly because they have a very young underwriting team. They are constantly running through a very junior team. If you look down the chart at their underwriters, they have limited experience. They all move on, and they bring in a new batch of very young folks. Again, not necessarily a problem, but they're all relying on the system.
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