Gruppo MutuiOnline: Broking and BPO Customer Perspective
Head of Customer Service, Italy at Generali
inpractise.com/articles/gruppo-mutuionline-broking-and-bpo-customer-perspective
Published on June 11, 2021
Why is this interview interesting?
- How Italian banks view online vs physical mortgage broking channels
- Impact of aging population on online shift and BPO growth
- How Mutuionline mortgage broking conversion was so high
- How a customer chooses a BPO provider
- Differences in Gruppo Mutuionline vs Comdata BPO services
- Why Mutuionline has the best service levels
Gruppo MutuiOnline: Broking and BPO Customer Perspective(June 8, 2021)
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Executive Bio
Paolo Porrati
Head of Customer Service, Italy at Generali
Paolo has over 30 years experience in Italian banking and insurance. He was one of the first customers of Gruppo Mutuionline when launching Woolwich Bank, Barclays’ online venture in the early 2000’s, and he has used Mutuionline and other competitors for both mortgage broking and insurance and mortgage BPO services. He is currently Head of Customer Service for Generali where he uses Gruppo Mutuionline’s BPO services for claims management.
Interview Transcript
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