IP InterviewPublished June 11, 2021
Gruppo MutuiOnline: Broking and BPO Customer Perspective
inpractise.com/articles/gruppo-mutuionline-broking-and-bpo-customer-perspective
Executive Bio
Paolo Porrati
Head of Customer Service, Italy at Generali
Why is this interview interesting?
- How Italian banks view online vs physical mortgage broking channels
- Impact of aging population on online shift and BPO growth
- How Mutuionline mortgage broking conversion was so high
- How a customer chooses a BPO provider
- Differences in Gruppo Mutuionline vs Comdata BPO services
- Why Mutuionline has the best service levels
Interview Transcript
Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.
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