Gruppo MutuiOnline: Broking and BPO Customer Perspective
Head of Customer Service, Italy at Generali
inpractise.com/articles/gruppo-mutuionline-broking-and-bpo-customer-perspective
Why is this interview interesting?
- How Italian banks view online vs physical mortgage broking channels
- Impact of aging population on online shift and BPO growth
- How Mutuionline mortgage broking conversion was so high
- How a customer chooses a BPO provider
- Differences in Gruppo Mutuionline vs Comdata BPO services
- Why Mutuionline has the best service levels
Gruppo MutuiOnline: Broking and BPO Customer Perspective(June 8, 2021)
Paolo Porrati
Head of Customer Service, Italy at Generali
Interview Transcript
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