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IP Interview
Published May 29, 2021

Gruppo MutuiOnline: BPO Processes

MOLMoltiply
Executive Bio

Mirko Contu

Former Senior Credit Analyst at Gruppo MutuiOnline

Why is this interview interesting?

  • The 5 core stages of a loan process
  • Which part of the process a bank outsources and why
  • Level of IT integration between MOL and bank customers
  • Synergies between broking and BPO divisions at MOL
  • Pricing structures and operational challenges in CQS and mortgage BPO
  • How to improve and automate part of the BPO processes

Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

This is a snippet of the transcript.to get full access.

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