IP InterviewPublished January 14, 2025
CCC, Progressive, & Risks of Customers Switching to Mitchell
inpractise.com/articles/ccc-intelligent-solutions-switching-to-mitchell
Executive Bio
Former Director of Claims at Progessive Insurance
Interview Transcript
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So when you're going through this RFP process, do insurers get granular and calculate a cost per claim and do an A/B test between them, or what's the extent of the RFP process you go through?
Honestly, during the RFP process, every company doesn't look at the big picture like day-to-day operations. It comes down to the CEO and the board deciding. For example, if CCC offers $30,000 and Mitchell offers $10,000, you're going to choose $10,000.
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