Vitec Software: ABS Laundry Acquisition
Former Strategic Advisor at ABS Laundry
inpractise.com/articles/vitec-software-abs-laundry-acquisition-and-deal-process
Vitec Software: ABS Laundry Acquisition(October 4, 2023)
Former Strategic Advisor at ABS Laundry
The executive has spent 4 years at ABS Laundry in senior operational and strategic roles. The executive lead the sales process to Vitec Software. ABS Laundry was Vitec's largest acquisition ever at the time.
Interview Transcript
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Can you give us a rough idea of the size of the business when you joined in 2018?
When I started, the annual turnover was approximately €11 to €12 million. By the time I left in 2022, it had increased to approximately €20 million. The number of employees grew from 135 in 2018 to 170. However, in terms of full-time equivalents, it's around 140, which equates to 170 employees. This is a global figure. Is there anything else you'd like to know?
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How did you reorganize the business once you joined? It's clear that the commercial director focused solely on sales afterwards, which is reflected in the numbers. But could you elaborate on how you restructured the business?
We have several departments, including what I prefer to call the customer center, often referred to as the help desk. In my opinion, the customer center is the most crucial department in the company. I centralized this department, emphasizing that they should know everything about the customer and the sales side, front office. They must be more aligned as a team with the customer center. This was not the case before my arrival.
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How did you reorganize the business once you joined? It's clear that the commercial director focused solely on sales afterwards, which is reflected in the numbers. But could you elaborate on how you restructured the business?
I believe the customer center is the most important department because they have a lot of contact with the customer. It's crucial to acquire new customers, and we have an advantage because ABS software is well-known, especially in the US and Europe. We are the market leader, five times larger than our competitors like AdvanTex and other software suppliers.
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