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Another issue was the relationship between the programmatic and direct sales teams. Direct sales clients questioned why they should buy directly when they could get the same on exchanges for $11, while direct sales charged $23 to $25 CPM. The direct sales team felt undermined by programmatic sales. Many on the direct sales team came from broadcast and were unfamiliar with ad tech and programmatic processes.
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I had to explain to them that when a client says that, the response should be, "You're buying my leftovers." This means no targeting, no first choice—just leftovers. I had to architect the ad stack to reflect this. The goal over the years was to have 70% to 80% of inventory sold directly, with 20 %to 30% as leftovers on exchanges. This was the objective when the 300-person professional Viacom sales team came in after the acquisition.
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It was about 80/20 or 70/30 in favor of programmatic. Programmatic was significant, and there was a reason for that. They started with a five-person sales team and were relatively unknown. They became a juggernaut. When I left, they were doing about $300 to $500 million in revenue. A few years later, they reached a billion to a billion and a half in revenue. Of course, you have to pay the publishers, but they really expanded rapidly.
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