Tesla: Service, Support & Operations Network
Former Senior Director of Service, Support & Operations EMEA at Tesla
inpractise.com/articles/tesla-service-support-network
Why is this interview interesting?
- The fundamentals of Tesla's vertically integrated model from customer purchase to delivery and service
- The source of Tesla's quality issues and challenges with the Freemont production schedule
- Service revenue opportunities and costs
- How Tesla organize delivering and servicing a vehicle across Europe
- The impact of Giga Berlin and Shanghai on quality issues and servicing
- Tesla's culture and the influence of Elon.
Tesla: Service, Support & Operations Network(July 22, 2020)
Johan Vos
Former Senior Director of Service, Support & Operations EMEA at Tesla
Johan is the Former Senior Director of Service, Support & Operations EMEA at Tesla where he was responsible for the entire service and after-sales organization in Europe. In 2016, he joined Tesla and built a team of over 1,200 FTE’s to deal with the delivery and servicing of Model S and 3’s. Johan introduced various new innovative concepts for Tesla including mobile delivery, delivery hubs, and partnering with corporate franchise networks for aftermarket servicing. Johan previously ran Service and Support in EMEA for illumina and is currently the Chief Commercial Officer at Lightyear, the new all-electric solar car.
Interview Transcript
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