Tesla: Service, Support & Operations Network
Former Senior Director of Service, Support & Operations EMEA at Tesla
inpractise.com/articles/tesla-service-support-network
Why is this interview interesting?
- The fundamentals of Tesla's vertically integrated model from customer purchase to delivery and service
- The source of Tesla's quality issues and challenges with the Freemont production schedule
- Service revenue opportunities and costs
- How Tesla organize delivering and servicing a vehicle across Europe
- The impact of Giga Berlin and Shanghai on quality issues and servicing
- Tesla's culture and the influence of Elon.
Tesla: Service, Support & Operations Network(July 22, 2020)
Johan Vos
Former Senior Director of Service, Support & Operations EMEA at Tesla
Interview Transcript
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