IQVIA OCE vs VEEVA: a Partner Perspective
Former CRM Engagement Manager at IQVIA
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IQVIA OCE vs VEEVA: a Partner Perspective(May 7, 2024)
Former CRM Engagement Manager at IQVIA
Interview Transcript
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What's the weakest part of Veeva's CRM?
I think the price is very high. However, on the technology side, it's very mature and working well. One of the weak points could be the post-go-live services. Veeva implementation teams are very good, but after go-live, Veeva usually doesn't stay with the client. Typically, the client finds a partner to support them once the implementation is live. So, post-go-live, the services that Veeva can offer are perhaps not as good as during the implementation phase. During implementation, the quality is very high. After go-live, you have someone who can do some fixes, but that's it. It's very minimalistic, usually just 10 hours per month. That's the budget Veeva proposes to clients to manage incidents and changes.
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