The expert is a former Executive VP at Belron's Safelite Autoglass in the US, where he was mainly in charge of developing the relationships with Belron/Safelite's three main customer segments (cash/retail, insurance, and commercial).
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That's probably one of the big differences between the US and Europe. I would say the biggest difference is the nature of the TPA, or third-party administrator models. In the US, Safelite has TPA relationships with most major insurers. What TPA means is that they handle the intake of the claim. Whereas in Europe, the TPA model really doesn't exist. That's the fundamental difference.
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The expert is a former Executive VP at Belron's Safelite Autoglass in the US, where he was mainly in charge of developing the relationships with Belron/Safelite's three main customer segments (cash/retail, insurance, and commercial).