Safelite & US Auto Glass Repair: Relationships with Insurers
Former Executive VP at Safelite
inpractise.com/articles/dieteren-group-relationships-with-insurers-in-the-us-auto-glass-repair-market
Safelite & US Auto Glass Repair: Relationships with Insurers(June 29, 2024)
Former Executive VP at Safelite
The expert is a former Executive VP at Belron's Safelite Autoglass in the US, where he was mainly in charge of developing the relationships with Belron/Safelite's three main customer segments (cash/retail, insurance, and commercial).
Interview Transcript
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Regarding the insurance customers, you probably already had a collaboration with most of them. How did you try to acquire new ones, or how do you retain them? How is this relationship built?
That's probably one of the big differences between the US and Europe. I would say the biggest difference is the nature of the TPA, or third-party administrator models. In the US, Safelite has TPA relationships with most major insurers. What TPA means is that they handle the intake of the claim. Whereas in Europe, the TPA model really doesn't exist. That's the fundamental difference.
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