The expert is a former Strategic Capture at Lumen Technologies' Hyperscaler division. With a career spanning over 25 years, his expertise lies in Sales and Sales Engineering roles in the ISP sector. During his tenure at Lumen, he sold a wide range of products including VoIP services, infra, wavelengths, dark fiber, and TWD equipment.
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Tech-savvy customers will likely appreciate it, saying, "Great, just give it to me. I don't need to talk to the salesperson." This is both good and bad. It's good because it empowers them, but it's bad because they might not negotiate if they think your price is 30% too high. In such cases, a salesperson could escalate the issue, perhaps getting a better price from a senior VP. So, while the tool enables quick responses, it also means that every discount request has to be escalated, which can delay the process. Even with a 24-hour turnaround, it might take two weeks to get to the pricing that will close the deal.
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The expert is a former Strategic Capture at Lumen Technologies' Hyperscaler division. With a career spanning over 25 years, his expertise lies in Sales and Sales Engineering roles in the ISP sector. During his tenure at Lumen, he sold a wide range of products including VoIP services, infra, wavelengths, dark fiber, and TWD equipment.