Spirax Sarco: Customer Centricity
Former Supply Chain Director at Spirax Sarco
inpractise.com/articles/spirax-sarco-customer-centricity
Former Supply Chain Director at Spirax Sarco
The expert has more than 30 years of experience in leading supply chain transformation. He developed and led the implementation of transformational supply chain strategies across several companies and was the supply chain lead for the acquisition and integration of multiple new businesses. In terms of expertise, he worked in the power management, industrial goods, metal fabrication and logistics industries.
Interview Transcript
This is a snippet of the transcript, sign up to read more.
Being decentralized, Spirax review the performance of individual units, do they set yearly objectives or do they employ a quantitative approach?
In 2015 and again in 2019, we did a major exercise consulting with our customers and others about what was critical to them and how we performed compared to our competition.
This is a snippet of the transcript, sign up to read more.
Being decentralized, Spirax review the performance of individual units, do they set yearly objectives or do they employ a quantitative approach?
Many companies measure themselves based on capacity, not request. If you wanted to buy a Volvo, you would visit a Volvo dealership and ask for one, and they would give you a September date based on their capacity and ability to satisfy you. The paradigm shift we led was that on time to request was part of the personal objectives of every GM. The fundamental difference is the customer says, I want it in May, not September. The organization measures themselves against both dates because they both help them improve.
This is a snippet of the transcript, sign up to read more.
Yes, 85.
Covid/Ukraine exposed supply chain vulnerabilities but Spirax was protected because their supply chain strategy was to have enough stock to satisfy customers 97% of the time when they wanted it.
This is a snippet of the transcript, sign up to read more.
Related Content
Spirax Sarco: Thermocoax & Thermal Heating Solutions
Former Managing Director at Thermocoax
Spirax Sarco: US Steam Positioning & Distribution
Former National Sales Director at Spirax Sarco USA
Spirax Sarco: Decentralisation, Supply Chain & Operations
Former Group Supply Chain Director at Spirax Sarco
Spirax-Sarco Engineering: Chromalox
Former CEO of Chromalox, Spirax-Sarco Engineering
Copyright Notice
This document may not be reproduced, distributed, or transmitted in any form or by any means including resale of any part, unauthorised distribution to a third party or other electronic methods, without the prior written permission of IP 1 Ltd.
IP 1 Ltd, trading as In Practise (herein referred to as "IP") is a company registered in England and Wales and is not a registered investment advisor or broker-dealer, and is not licensed nor qualified to provide investment advice.
In Practise reserves all copyright, intellectual and other property rights in the Content. The information published in this transcript (“Content”) is for information purposes only and should not be used as the sole basis for making any investment decision. Information provided by IP is to be used as an educational tool and nothing in this Content shall be construed as an offer, recommendation or solicitation regarding any financial product, service or management of investments or securities. The views of the executive expressed in the Content are those of the expert and they are not endorsed by, nor do they represent the opinion of In Practise. In Practise makes no representations and accepts no liability for the Content or for any errors, omissions, or inaccuracies will in no way be held liable for any potential or actual violations of laws, including without limitation any securities laws, based on Information sent to you by In Practise.
© 2024 IP 1 Ltd. All rights reserved.