LiveChat Software: A Partner Perspective

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You worked with not just LiveChat or Constant Contact but many other similar applications; how many do you think?

In terms of measuring the quality of LiveChat’s partner program, I look at how easy is it to create new accounts? What is the revenue share percentage breakdown? Do they give us a marketplace to publish our website on and add value added services? Of all the partner programs out there, I’d say they are right up there as one of the top available. The only little technical glitch that I think they’ll be able to resolve soon, is that as a partner, I want to be able to log in to one master account and then have access to all my client accounts because when I’m adding value to these clients, I don’t want them to contact LiveChat. I want them to contact me so that I can update the platform for them, do some training for them, add some extra revenue to my book of business and be their concierge level service.

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Can you give me a general profile of your average client? Size, type of company etc.

If I can get Chatbot in place, deal with all the filtering out and get better quality leads routed to a live chat or an appointment booking platform, then we’re good. I’m going to change that and, hopefully, then won’t see as many cancellations on LiveChat for the reason that they simply don’t have the bandwidth or are only available for a couple of hours a day. They see $50 to $60 a month as a big deal for a small business, but it really isn’t. It’s just one of those things where if they don’t think they’re getting optimal value from it then they’re not typically going to want to keep it, so I have to look more at the multi-user experience.

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