Over the next five years, up until roughly Covid, how did your tech stack change? How did the business evolve?

We matured over the next few years there, and it is truly the past three or four years that we have said, how do I drive operational efficiencies? Because we are such a heavy BPO shop, we were trying to say, I have got a team of 250 people that do nothing but read incoming submissions, organize data, account clear, and put data into sanction screening and actuarial tools in Duck Creek. Two and a half years ago, we started looking at how to use AI to automate that process. We looked at what Duck Creek was doing, but ultimately we said, I do not want to put all my eggs in the Duck Creek basket. I do not want an underwriting workbench from Duck Creek. I do not necessarily want Duck Creek to read emails and submissions. I do not want to necessarily take Duck Creek and use it as my primary pricing tool for large, complex risk. It is fine for more admitted space and other things that do not change as much.

Over the next five years, up until roughly Covid, how did your tech stack change? How did the business evolve?

We signed agreements with a couple of other firms. Indico Data and Roots Automation are two AI-based companies that we partnered with. Indico Data was who we used in the submissions world. Every time I get a submission into a common mailbox, Indico Data is reading the email, interpreting the email, looking at all the attachments, and basically filling out a template of the 75 pieces of data that a human today extracts. It feeds some data into the account setup process, and other data into sanction screening. In that world, we are actually letting the tooling read that information, organize, create APIs. A human only gets involved when the confidence level is down or I have a sanctions hit and somebody needs to get involved. We have implemented that. When I left, we had only one product in production. Now there are several products in production on the underwriting side. On the claim side, Roots Automation was the vendor. They were doing very similar reading of a first notice of loss record.