Interview Transcript

What is Hermes’ value proposition?

We want to help our clients retire better. We use that language very carefully, because better doesn’t just mean wealthier, in financial terms. It means that the environment, in which they are living and spending their pension or their savings, is better too. If, for example, we’re invested in a company that provides bus services, and we’re not engaging with the company and they are cutting back their rural service, it could well be that produce a great financial return, for a pensioner living out in the country, but they’ve no longer got a bus service that allows them to get to shops. It’s a silly example, but it’s a classic of, unless you are taking account of the full holistic picture, you’re missing a trick for the benefit of the end client.

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