Constellation Software & Roper: AI Threats to VMS Stickiness
Former VP at Roper Technologies
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Constellation Software & Roper: AI Threats to VMS Stickiness(September 27, 2025)
Former VP at Roper Technologies
Interview Transcript
This is a snippet of the transcript.Contact Salesto get full access.
Vertical ERPs that require a lot of customization and integration costs. I am curious about software with many business rules and how difficult it is to switch away from it. Do you believe new startups can enter the space and make a significant impact? If so, how long would it take for them?
Your question might be whether it's too sticky for a law firm to stick to custom-built legal practice management software or for a hospital to stick with hospital management software. My answer is that this stickiness is becoming more diluted. It won't remain sticky, and you will see the results in two to three years, not even five.
This is a snippet of the transcript.Contact Salesto get full access.
Vertical ERPs that require a lot of customization and integration costs. I am curious about software with many business rules and how difficult it is to switch away from it. Do you believe new startups can enter the space and make a significant impact? If so, how long would it take for them?
The reason is that technology, especially for clients like lawyers, doctors, or surgeons, was very expensive 10 years ago. They weren't tech-savvy and needed extensive training to use basic software functions. This has changed significantly in the last decade. Now, doctors using software are resistant to taking notes on a PC; they prefer using a tablet or mobile phone. This wasn't the case 10 years ago, and the same applies to law firms.
This is a snippet of the transcript.Contact Salesto get full access.
Vertical ERPs that require a lot of customization and integration costs. I am curious about software with many business rules and how difficult it is to switch away from it. Do you believe new startups can enter the space and make a significant impact? If so, how long would it take for them?
On one side, end users have become more tech-savvy and aware. On the other, startups are disrupting the market by automating boilerplate templates and workflows. Users no longer have to stick with software that has many issues and bugs because there are now competitors.
This is a snippet of the transcript.Contact Salesto get full access.
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