Caffé Nero: Scaling a Coffee Chain
Current Chief Operating Officer at Caffe Nero
inpractise.com/articles/caffe-nero-coffee-chain
Why is this interview interesting?
- Differentiated offer versus Starbucks and Costa Coffee
- How Caffé Nero have scaled the chain while maintaining the core culture
- How to motivate frontline staff in a coffee shop
- Learning and development career plans for employees at all levels at Caffé Nero
- Challenges meeting rent repayments and deep problems with upward only rent reviews
Caffé Nero: Scaling a Coffee Chain(April 10, 2020)
Paul Morgan
Current Chief Operating Officer at Caffe Nero
Interview Transcript
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