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IP Interview
Published May 10, 2020

Caffé Nero: Scaling a Coffee Chain

Caffé Nero
Executive Bio

Paul Morgan

Current Chief Operating Officer at Caffe Nero

Why is this interview interesting?

  • Differentiated offer versus Starbucks and Costa Coffee
  • How Caffé Nero have scaled the chain while maintaining the core culture
  • How to motivate frontline staff in a coffee shop
  • Learning and development career plans for employees at all levels at Caffé Nero
  • Challenges meeting rent repayments and deep problems with upward only rent reviews

Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

This is a snippet of the transcript.to get full access.

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