Caffé Nero: Scaling a Coffee Chain

Current Chief Operating Officer at Caffe Nero

Why is this interview interesting?

  • Differentiated offer versus Starbucks and Costa Coffee
  • How Caffé Nero have scaled the chain while maintaining the core culture
  • How to motivate frontline staff in a coffee shop
  • Learning and development career plans for employees at all levels at Caffé Nero
  • Challenges meeting rent repayments and deep problems with upward only rent reviews
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Executive Bio

Paul Morgan

Current Chief Operating Officer at Caffe Nero

Paul has spent 30 years in the hospitality industry running both pubs and restaurants. He spent 13 years running pubs for WD&B, now Marston’s Pubs in the UK, where he worked his way up from area to regional manager. In 2006, Paul joined Caffe Nero, the third largest coffee chain with over 1,000 shops across Europe and the US, as a regional manager. He is now the Chief Operating Officer where is currently responsible for rolling out the chain in the US. Read more

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Caffé Nero: Scaling a Coffee Chain(April 10, 2020)

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