CEO & Founder, ExoChat

Former Director of Product and AI Initiatives at Intercom (2019–2023) with 15+ years in AI, conversational automation, and SaaS product development. Led Intercom's internal LLM strategy and AI roadmap before the company's pivot to external foundation models, managed a dedicated AI team, and advised on enterprise adoption of large language models across fintech, insurtech, and legal tech. Currently CEO and Founder of ExoChat, a conversation design platform that structures and controls AI agent behavior for high-risk use cases where AI errors carry financial or regulatory exposure.