Former Enterprise Sales Director, Zendesk

Former Enterprise Sales Director at Zendesk and Strategic Account Director at Salesforce with 40+ years in technology and customer experience. Led a 12-person enterprise sales team managing the UK's largest financial services, retail, CPG, and defence customers with an £8m annual quota, and previously managed Service Cloud solutions for enterprise manufacturing and construction clients including National Grid. Brings deep expertise in AI insertion into CX workflows, speech analytics, and the evolution of agentic technologies in customer service platforms.