Global Commercial Execution Lead, Novartis

Former Global Commercial Execution Lead at a major pharmaceutical company with 18 years of industry experience across sales, marketing, data, digital, and commercial excellence. Led CRM transformation initiatives and commercial excellence programs across international markets, with deep expertise in evaluating and implementing enterprise CRM platforms, customer experience journeys, key account management, and AI-enabled sales tools. Directly involved in comparative assessments of leading CRM solutions and their roadmaps for the pharmaceutical industry.