Former Director, Service Cloud & Field Service at Salesforce

Former Service Cloud Leader at Salesforce with 30+ years in enterprise software and SaaS, including 4+ years building the Service Cloud business in Norway from inception. Managed a $2-4M regional P&L, led strategic account acquisition across SME to enterprise segments, and played a pivotal role in transforming Service Cloud into the Nordic region's leading revenue generator while gaining deep expertise in Field Service architecture, Agentforce AI implementation, and competitive dynamics with SAP—where he previously spent 6 years leading partner ecosystem transformation.