Former Production & Reconditioning Operations Lead at Carma

The expert is a former Production & Reconditioning Operations lead at an online used-car retailer in Australia. As a hands-on line leader, they ran end-to-end vehicle flow from post-purchase intake to delivery readiness across two metropolitan sites. They oversaw inspections, mechanical and cosmetic reconditioning, photography, registration, storage, and final QA for an online inventory that ranged from ~300 to ~1,000 vehicles, and transitioned key functions from outsourced vendors to in-house capabilities (paint, paintless dent repair, wheel refurbishment, detailing) to improve cost, quality, and cycle time. They set daily production targets, managed yard/line staffing, and partnered with engineering to refine workflow systems and checklists, while implementing KPI dashboards around throughput, reconditioning cost per unit, first-pass yield, and days-to-list.