Former Senior Claims Director, The Progressive

Former Senior Claims Director at The Progressive with 33+ years in insurance claims operations, led multiple centralized business units including salvage recovery ($2.5B in annual sales), subrogation, and catastrophe response, overseeing approximately 1,900 staff and $4.5B in combined financial throughput. Regularly presented operational results and strategic initiatives to C-suite leadership and brings deep perspective on Progressive's organizational transformation, claims segmentation strategy, and executive leadership dynamics.