Former Director of Technology at CarMax

The expert has more than 12 years of experience in the car dealership industry in the US. He was responsible for the software development of all the systems that run the front/back-end of a major car dealership. This included the CRM through the sales process and handling all the back end processes. The expert was responsible for the build-out of a cross-functional store and was the lead for the technology side of that endeavor. His team also designed and implemented a customer 360-degree view that provides visibility into the entire customer journey.