Former Director of Strategy & Operations, Toast

Former Strategy & Operations Leader at Toast who spent 5+ years in e-commerce and SaaS, leading cross-functional initiatives at Wayfair before joining Toast post-IPO to build centralized strategy functions. Led a team of 5-6 managers and directors focused on process excellence, strategic initiatives, and resource allocation, reporting directly to the COO, with deep expertise in customer retention, sales efficiency, and organizational restructuring in high-growth environments.