Former Director of Transformation (Claims), Markel Group

Former Director of Transformation (Claims) at a major insurance group with 35+ years of experience across personal and commercial lines, property, marine fraud, and catastrophe duty across North America. Led large teams reporting to the Group COO overseeing claims transformation across all verticals, including a major migration from legacy in-house systems to Guidewire for claims, billing, and policy services, as well as a global platform consolidation project completed on time and under budget. Deep expertise in claims platform selection and implementation strategy, vendor management, and insurance operating model transformation.