Ryanair, Wizz Air & Ultra-Low-Cost Carriers: Power Dynamics vs Online Travel Agencies
Senior Executive at lastminute.com
inpractise.com/articles/ryanair-wizz-air-and-ultra-low-cost-carriers-power-dynamics-vs-online-travel-agencies
Senior Executive at lastminute.com
Interview Transcript
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So I buy two of them, and you recoup your £10.
But let's go to Ryanair because we're still on that question. Ryanair's angle was, I don't want you to pay £15 for the seat selection when it's £10. I don't want you to pay £95 for the ticket when the ticket is £100. I want you to transact with me. So they started many campaigns to prevent your booking from going through. You transact with me, I turn around and buy your ticket on Ryanair with your real name because otherwise, you can't fly. They were trying to intercept all the online travel agents booking on behalf of clients, either refusing the booking or adding extra proof like needing your ID document, which was never asked if you were going directly to Ryanair. So we started suing them. You are discriminating and damaging my business by simply refusing to allow me to book. By the way, for Ryanair, they still get £100 for the ticket and £10 for the seat. So from an economic standpoint for Ryanair, it makes no difference whether they sell to you or via me, because they still make £110.
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