Credit Acceptance: Understanding the Culture
Former Director of Sales at Credit Acceptance
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Former Director of Sales at Credit Acceptance
Interview Transcript
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Why is it specific to franchise dealers?
In an independent dealership, it's usually a small team, often a husband and wife or a few people. You can sell them on the portfolio program and the big picture because they are committed to the business long-term. In a franchise environment, the F&I manager or sales manager could be at a different dealership next week. They don't care about portfolio money because they won't be paid on it.
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