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IP Interview
Published April 21, 2025

Credit Acceptance: Understanding the Culture

Executive Bio

Former Director of Sales at Credit Acceptance

Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

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Why is it specific to franchise dealers?

In an independent dealership, it's usually a small team, often a husband and wife or a few people. You can sell them on the portfolio program and the big picture because they are committed to the business long-term. In a franchise environment, the F&I manager or sales manager could be at a different dealership next week. They don't care about portfolio money because they won't be paid on it.

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