Former SVP, GM Platform

This executive has spent almost 20 years leading technology teams focused on SaaS-based customer experience platforms. He was recently involved in founding and building the first conversational CRM platform, first via Smooch and then Zendesk post acquisition. He was previously President & CEO of Radialpoint, a tech support platform provider for leading cable and telcos across the globe, until it was acquired by AppDirect in 2015.