Partner Interview
Published May 19, 2025
ServiceNow: Agent Productivity & Moveworks Acquisition
inpractise.com/articles/servicenow-agent-productivity-and-moveworks-acquisition
Executive Bio
ServiceNow MSP at BizSprints
Interview Transcript
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I mean, specifically in ServiceNow.
Sorry, within ServiceNow, we work with CSM, ITSM, and the HRM module. Across our client base, we have a touch on nearly all of their product lines. I've worked through all of them at some point. Their field management product is significant for us, as well as their healthcare and life sciences services management module. We do a lot there. I haven't done much with sales and order management; we usually go to Salesforce for that. Mostly, we focus on CSM, ITSM, HRM, and field service management (FSM). Those are the main areas I work with.
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