Published May 19, 2026Conducted May 6, 2026
Workday: Rakuten Case Study Payroll, Absence & Time Tracking
inpractise.com/articles/workday-payroll-absence-and-time-tracking-configuration-complexity-at-rakuten
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How is this changing with AI and agents? Quite a bit of what you mentioned could be context that these agents have and help you to configure and test. Is that possible?
The AI may be able to help us in testing, but in terms of the regulations, I have not seen anything that has helped us. Whenever we even ask Workday, we say, "We have this requirement in France, it is called JRS." The thing is, in France, according to the regulation, there are 30 different time-off plans based on your industry. Since they have all these different time-off plans, I asked Workday—because they have many, and we do meet with Workday themselves probably once or twice a week—I said, "What do other companies do for this JRS?" Even Workday said, "We don't configure this one. We use this more standard RTT, which is more common for these types of companies." Our company is a marketing company in France, so they have certain requirements that even Workday wasn't able to verify for us. To answer your question, we can use agents to help with testing. We can say, "Run these scenarios," and that is a big help. But at the end of the day, we need our HR team to also do testing, because then they are not going to understand anything. Maybe what they provided originally was incorrect. They need to see it in action so they can identify, "This is incorrect." Because there is always a language barrier, they need to see the numbers, because the numbers don't have that barrier, so they can tell us what is wrong in the system.
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What is the use case for the payroll one you tested?
It will review and do manual tasks. For example, if there is a payroll input that needs to be done, you can say, "Go to workers in this organization and load this payroll input in this period." That used to require clicking into all of the different employees in that organization and add a $100 gift card for everybody. Now you can tell the agent to do it. What I have seen is that it works mostly. There are some hiccups, and sometimes if somebody has multiple positions or are in multiple companies, that can throw issues. It automates the simpler payroll tasks, things like data entry.
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