Published May 15, 2026Conducted April 26, 2026
Workday: Agents vs In-House Development Customer Case Study
inpractise.com/articles/workday-agents-vs-in-house-development-concentrix-case-study
Executive Bio
Executive Profile Hidden
Summary
Subscribe to access hundreds of interviews and primary research
Or contact sales for full access
Interview Transcript
Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.
This is a snippet of the transcript.to get full access.
What is going to happen with that? When your contract gets to renewal, I am assuming they are not going to be happy.
They are already unhappy. They are running some numbers and came back saying your Workday API usage is too high. We shared that we are very open and want to join forces with them. That is where they called us in February to their office, and we showcased what we have built. We have three years so they cannot do anything with that in the next three years. Obviously it is going to be a negotiation, and we will muscle through it and see. The good thing is we are already making use of their APIs, and that is where our threshold is.
This is a snippet of the transcript.to get full access.
What is going to happen with that? When your contract gets to renewal, I am assuming they are not going to be happy.
If you want to renegotiate the contract, this is my threshold. If you want to charge me on top of it, if there is usage on top of it, you charge me on that. But this is my threshold. I cannot survive without that threshold if you don't give me that. They came back with a report saying you are having 1 million hits on the API in three months or in a month, whatever it is.
Free Sample of 50+ Interviews
Sign up to test our content quality with a free sample of 50+ interviews.
Or contact sales for full access
Related Content
© 2024 In Practise. All rights reserved. This material is for informational purposes only and should not be considered as investment advice.
