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IP Interview
Published April 4, 2026

Jack Henry: Middleware, API Strategy & Banking as a Service

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Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

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With that whole opportunity to change your core, what were the other parts of the stack you identified, such as digital banking or loan origination? Once you made that decision, what were the parts of the stack where you spent the most time and attention to choose the right one?

We went with Banno. What I like about Banno versus Fiserv is the ability to integrate with other providers. Fiserv had middleware, but it was incredibly cost prohibitive. I would pay about $50,000 a year for that platform. If I wanted to integrate with an online account opening provider, I would have to pay for that integration. That would cost another 60 to $75,000, and then every year they will charge me about 20 to 25% of that just to maintain it. That adds up really quickly to have those third-party integrations.

This is a snippet of the transcript.to get full access.

With that whole opportunity to change your core, what were the other parts of the stack you identified, such as digital banking or loan origination? Once you made that decision, what were the parts of the stack where you spent the most time and attention to choose the right one?

Jack Henry has middleware called jXchange. The fintech pays for it, not the bank. It costs around $30,000 to get certified, and 4 or $5,000 a year to use the jXchange, to add those integrations. Those figures are from five years ago.

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