Carvana Operations: Reconditioning, Trade-ins, & Last-Mile Delivery
Former Operations Manager at Carvana
inpractise.com/articles/carvana-operations-reconditioning-trade-ins-and-last-mile-delivery
Why is this interview interesting?
- How CVNA moves cars from customer trade-in, to IRC’s, to hubs and the challenges
- Estimated ~20% of cars are bought from customers; 60% are trade-ins, 40% open buys
- Repair costs for trade-ins are estimated ~$800 vs $1,500 for cars from auction
- ~30% of cars were shipped out-of-state
- Insight into working with Ernie and CVNA senior management team
Carvana Operations: Reconditioning, Trade-ins, & Last-Mile Delivery(April 30, 2022)
Trent Capps
Former Operations Manager at Carvana
Trent is the Former Operations Manager at Carvana for the central sates including Texas and Oklahoma, some of CVNA's biggest markets. He was responsible for the total number of units sold in his region and ensuring an efficient operation of collecting, repairing, and delivering cars to customers. He spent over 2 years at Carvana when it was first entering new markets and left before COVID.
Interview Transcript
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