In Practise Logo
In Practise Logo - Blue
In Practise Logo
IP Interview
Published May 26, 2026Conducted April 29, 2026

Agilysys InfoGenesis: Hotel POS Pricing, Product Capabilities & Toast Competition

Executive Bio

Executive Profile Hidden

Summary

Subscribe to access hundreds of interviews and primary research

Or contact sales for full access

Interview Transcript

Disclaimer: This interview is for informational purposes only and should not be relied upon as a basis for investment decisions. In Practise is an independent publisher and all opinions expressed by guests are solely their own opinions and do not reflect the opinion of In Practise.

This is a snippet of the transcript.to get full access.

If I just have the bare bones POS versus if I added the average number of products that InfoGenesis customers typically use, at least on the hotel side, how big of a difference is it? If I am paying $100 per terminal per month, how much am I paying for all the add-on products that are typically used? Is it a 20% or 30% lift? I am trying to understand how valuable these extra products are on average.

The value of the kiosk and its impact on guest experience is significant. You are not having to pay somebody to be in the market to attend to those customers, so there is value there. The lift from a regular point-of-sale license to a kiosk license means somebody is going to pay at least double for the kiosk compared to the standard point-of-sale license. Relative to mobile ordering, it is the same, at least double, and in some cases it might be higher. That is all tied to guest experience.

This is a snippet of the transcript.to get full access.

If I just have the bare bones POS versus if I added the average number of products that InfoGenesis customers typically use, at least on the hotel side, how big of a difference is it? If I am paying $100 per terminal per month, how much am I paying for all the add-on products that are typically used? Is it a 20% or 30% lift? I am trying to understand how valuable these extra products are on average.

You are saving on labor and many other aspects, and there is a much higher impact on the favorability of the guest experience when you can bolt on these other solutions. The property might not even be thinking about it today until the sales rep comes in, conducts a good discovery, and uncovers the opportunity to say, "In your market, you should have a kiosk. Do you get busy in the morning? Is there a queue because people are waiting for their coffee or breakfast sandwich? If you put in a kiosk, it could be self-service. Somebody could walk up to the kiosk and place that order without having to wait for somebody at the counter." A lot of that is all about guest experience, so the property has to decide if that is a solution they are going to favor or pursue.

This is a snippet of the transcript.to get full access.

Free Sample of 50+ Interviews

Sign up to test our content quality with a free sample of 50+ interviews.

Or contact sales for full access

© 2026 In Practise. All rights reserved. This material is for informational purposes only and should not be considered as investment advice.