Verra Mobility: Rental Car Tolling Management
Former Commercial Services Executive at Verra Mobility
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Verra Mobility: Rental Car Tolling Management(May 18, 2025)
Former Commercial Services Executive at Verra Mobility
Interview Transcript
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This is highly profitable for them, and they can leverage it given their capital-intensive business. How is the typical agreement structured? What's the typical relationship like? I don't want you to disclose anything confidential, but my understanding is there's a margin-sharing agreement. You mentioned contracts about that.
Verra Mobility then matches the vehicle and toll to the owner in their database. This is their secret sauce; they're extremely efficient at matching millions of vehicles because they manage seven million vehicles. It's a hub-and-spoke model with Verra Mobility at the center. They then identify, for instance, that Bob rented the car on Monday at 3 PM with Hertz. Verra Mobility charges the credit card you provided to Hertz when you rented the car.
This is a snippet of the transcript, sign up to read more.
This is highly profitable for them, and they can leverage it given their capital-intensive business. How is the typical agreement structured? What's the typical relationship like? I don't want you to disclose anything confidential, but my understanding is there's a margin-sharing agreement. You mentioned contracts about that.
So, those are the payment options for the customer. When the car passes the toll, the toll agency identifies the car, sends the information to Verra, and Verra matches it. This process can take a week, two weeks, or sometimes up to a month. By then, you've long finished renting the car. If you've rented for personal or business use, you might recognize this experience. Weeks later, you receive a bill from Hertz for tolls and fees, which is annoying, especially for corporate customers who must enter a second expense report and follow up. This delay isn't Verra Mobility's fault; it's just the processing timeline. The further away you are from charging a customer from the actual event, the higher the bad debt risk becomes. People might refuse to pay or dispute it.
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