Interview Transcript

This is a snippet of the transcript, sign up to read more.

How do you see marketing expenses as a percentage of revenue changing for mature gyms over time, given that churn is fairly high?

Yes, churn is high, but many people misunderstand the churn in these businesses. It's often the same people coming and going in a particular period of time. For example, students often cancel over the summer and return later. The population attracted to low-cost gyms is quite young and transient. They're leaving home, going to university, starting a new job, but they're being replaced by other people. So churn is a factor of the type of people that go to these gyms.

This is a snippet of the transcript, sign up to read more.

Sign up to test our content quality with a free sample of 50+ interviews