HEICO PMA and MRO: Airline Customer Perspective
Former VP MRO, Delta Air Lines
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HEICO PMA and MRO: Airline Customer Perspective(August 21, 2023)
Former VP MRO, Delta Air Lines
39+ years in Airline Maintenance (MRO), managed all aspects of aircraft maintenance life-cycle at Delta Air Lines and now works on the supplier side at Safran running 145 repair stations across US.
Interview Transcript
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What makes Heico so good?
They have a very high first-time yield and very few rejections. When they sent a part, my receiving department rarely rejected it. Their workmanship is excellent. Quality should be a given, but years ago, when there were less reputable outfits trying to do PMA work on aircraft parts, quality was not a given. Thankfully, we've moved away from that. I believe the work I was doing with Heico involved arm boxes, interior arm boxes on seats. They were manufacturing these for me at a significant discount from the PMA.
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How did you perceive Wencor's MRO offering?
Wencor had its ups and downs over the years. At one point, they were one of the best and had a decent MRO side. But about six or seven years ago, they had some management changes and their turn times, communication, and customer service went downhill. When they were purchased by a private equity group, which I can't recall the name of, they replaced the management. Shawn Trogdon came in and started to turn the place around with some really good people. I believe they are on the mend and that's what drove the Heico merger.
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